We are closely monitoring the Centres of Disease Control and Prevention and World Health Organization’s statement regarding the novel Coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
The wellbeing of our guests and associates is of paramount importance.
As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Athena Hotel Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.
When guests check into the Athena Hotel over the next few months, they will notice a number of additions to the company's regimen designed to set an even higher standard of cleanliness for the hotels. Specific area of focus includes:
Providing a safer environment for our guests and associates is a top priority.
For the U.S. - fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests and associates continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel. All Associates working in substantial or high transmission areas as defined by the CDC are required to wear face coverings when indoors.
For Canada, face coverings are optional for guests and Associates in jurisdictions where face coverings are not required to be worn indoors. Hotels should follow their provincial guidance, unless their local municipal/regional guidance is more stringent.
For Caribbean and Latin America, face coverings are required for guests and associates in all indoor public areas.
In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Best Western Plus The Athena Hotel has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. In the US, wipes will be available upon guest request at the front desk.
These new enhanced cleaning technologies include electrostatic sprayers to sanitize surfaces throughout the hotel. We are using air purifying systems that are effective against viruses in the air and on surfaces.
To help alleviate the risk of COVID-19 transmission through person-to-person contact, The Best Western Plus The Athena will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. We have added partitions at front desks to provide an extra level of precaution for its guests and associates and are working with supply chain partners to make masks and gloves available to associates. We have installed hand sanitizing stations across all our public areas and with specific focus on high touch surfaces.
At Best Western Plus The Athena Hotel, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. The Hotel has enhanced sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.
If you fancy private dining at the comfort of your room, our 24-hour room service will be the best part about staying with us. Whether it’s breakfast, lunch or dinner, our staff are at your disposal to take your order just a phone call away.